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AI Workflow Design and AI Skills Training for Canadian Organizations

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  • Responsible AI

    Clear guidance on safe usage, privacy, governance and accountability.

  • Workflow Design

    Discover, design and improve workflows where AI changes how work is done.

  • Measured Adoption

    We measure before and after so you see real improvements in capability and outcomes.

  • Human–AI Work

    Practical training that strengthens judgement, productivity and confidence.

Measurable Outcomes

Example results from a recent training engagement, showing measurable changes in capability and workflow use. Full case study available upon request.

  • 84

    Business Analysts completed live Copilot training across two learning paths.

    Copilot Training Report, 2026

  • +44%

    Confidence using premium Copilot features increased.

    Copilot Training Report, 2026

  • +41%

    Confidence using Copilot across project materials increased.

    Copilot Training Report, 2026

  • +38%

    Confidence generating business acceptance test scenarios increased.

    Copilot Training Report, 2026

Use Copilot Across Project Materials

  • 0% 0%
    Strongly Disagree
  • 48% 0%
    Disagree
  • 43% 33%
    Agree
  • 9% 67%
    Strongly Agree
  • Pre-Training
  • Post-Training

What Learners Say

Anonymous feedback from recent learners.

  • I am much better at using Copilot Chat to support my daily work tasks.

    Recent Copilot training participant, Microsoft Copilot Chat for BAs

  • Learning how Copilot ‘thinks’ changed how I structure prompts and helped me get the results I need much faster.

    Recent Copilot training participant, Microsoft Copilot Chat for BAs

How We Work With You

A focused approach to redesigning knowledge work for AI, grounded in your real workflows.

  1. Discover & Define

    We analyse how your team works today — tasks, tools, and workflows — to identify where AI can create real value.

  2. Train & Design

    We deliver hands-on training and apply digital design, business analysis, and HCI methods to define AI-enabled workflows for real tasks.

  3. Adopt & Measure

    We support adoption through clear roles, responsibilities and methods, and measure outcomes to show real improvements in how work is performed.

Start with a Workflow and AI Assessment

We begin by understanding how your team works today, identifying where AI can support real tasks, and delivering training and workflow design that leads to measurable adoption.

AI Training and Workflow Programs

Programs designed to improve how work is performed, not just how tools are used.

Course Title Description Details
Microsoft Copilot Training Applied AI — Use this when teams are starting to apply Copilot in everyday Microsoft 365 work.

Microsoft Copilot Training

Outcome
Improve everyday knowledge work using Copilot across Microsoft 365 tasks.
Description

This course helps teams use Microsoft Copilot more effectively across common Microsoft 365 work. Participants practice applying Copilot to writing, analysis, meetings, email, planning, review, and everyday knowledge work.

The training focuses on useful work habits, not generic feature tours. Teams learn how to give Copilot better context, review outputs carefully, and identify the tasks where Copilot can improve speed and consistency.

Target roles
  • Business Teams
  • Managers
  • Administrative Teams
  • Knowledge Workers
Microsoft Copilot for Business Analysts Applied AI — Use this when Business Analysts need to integrate Copilot into delivery and analysis work.

Microsoft Copilot for Business Analysts

Outcome
Improve analysis, documentation, and testing workflows using Copilot.
Description

This course shows business analysts how to use Microsoft Copilot in the work they already perform. Participants practice using Copilot for requirements, stakeholder communication, process analysis, documentation, testing support, and decision preparation.

The training is role-specific and focused on quality, review, and practical judgement. Analysts learn when Copilot can accelerate work, where it needs careful supervision, and how to make outputs easier to verify and reuse.

Target roles
  • Business Analysts
  • Product Owners
  • Service Owners
Azure DevOps for Business and Product Teams Delivery Systems — Use this when teams need clearer structure and coordination across delivery work.

Azure DevOps for Business and Product Teams

Outcome
Improve visibility and coordination in delivery workflows using structured work systems.
Description

This course introduces Azure DevOps from the perspective of business, product, and delivery contributors. Participants learn how boards, backlogs, work items, and delivery workflows fit together in practical team environments.

The training focuses on clearer collaboration between business and technical roles. Teams learn how to structure work, improve visibility, and use Azure DevOps as a shared operating space rather than just a tracking tool.

Target roles
  • Business Analysts
  • Product Owners
  • Product Managers
  • Delivery Teams
Acceptance Testing for Business Analysts Workflow Design — Use this when teams need to reduce ambiguity and improve validation quality in delivery.

Acceptance Testing for Business Analysts

Outcome
Reduce ambiguity and rework in requirements and acceptance testing.
Description

This course helps business analysts and delivery teams turn requirements into clear, testable expectations. Participants learn how to write acceptance criteria, prepare validation activities, and communicate defects in ways that support better decisions.

The training connects testing practices to everyday analysis work, including stakeholder conversations, requirement review, and delivery readiness. Teams leave with practical methods they can apply immediately to reduce ambiguity and rework.

Target roles
  • Business Analysts
  • Product Owners
  • Quality Analysts
AI Assistants and Prompt Design AI Foundations — Start here if your team is new to AI or needs stronger prompting and judgement skills.

AI Assistants and Prompt Design

Outcome
Build repeatable AI usage habits with stronger prompting and review.
Description

This course teaches practical methods for working with AI assistants such as Copilot, ChatGPT, and Claude. Participants learn how to shape prompts, structure context, compare outputs, and adapt AI support to real professional tasks.

The training emphasizes judgement, review, and responsible use rather than one-off prompt tricks. Teams leave with repeatable habits for improving quality, reducing avoidable mistakes, and deciding when AI should or should not be used.

Target roles
  • Business Teams
  • Managers
  • Knowledge Workers

About NextInfotech

We redesign how work is performed with AI, combining workflow design, training, and adoption to deliver measurable outcomes.

  • Digital design expertise

  • Measured outcomes

  • Canadian business

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